Slate

Legal

Privacy Policy

Effective May 25, 2026

This Privacy Policy explains how Fian (“we,” “us,” or “our”) collects, uses, and shares information when you use Slate, our professional contact management service for the entertainment industry.

1. Information We Collect

Information you provide

  • Phone number. Used to create and authenticate your account via one-time SMS passcode.
  • Profile information. Your display name, stage name, and professional details such as union memberships, markets, and representation.
  • Contact data. Names, roles, companies, phone numbers, email addresses, and notes for the people you add to your Slate.
  • Touchpoint records. Notes and history of your professional interactions with contacts.

Information collected automatically

  • Usage data. Pages visited, features used, and interaction events, collected through PostHog analytics to help us understand how Slate is used and improve the product.
  • Technical data. Browser type, operating system, IP address, and session identifiers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Slate service;
  • Authenticate your identity and protect your account;
  • Send you transactional messages such as verification codes and billing notices;
  • Understand usage patterns and improve Slate's features;
  • Respond to your support requests;
  • Comply with legal obligations.

We do not sell your personal information or your contacts' information to third parties.

3. Information Sharing

We share information only in the following circumstances:

  • Service providers. We engage third-party vendors to help operate Slate, including SMS delivery providers (to send verification codes), cloud infrastructure providers (to host and store data), and PostHog (for product analytics). These providers are contractually restricted to using your information only as necessary to provide services to us.
  • Legal requirements. We may disclose information if required to do so by law, court order, or government request, or to protect the rights, property, or safety of Fian, our users, or the public.
  • Business transfers. If Fian is acquired, merges with another company, or sells substantially all of its assets, your information may be transferred as part of that transaction. We will notify you in advance of any such change.

4. Data Retention

We retain your account and contact data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes (such as fraud prevention or financial record-keeping).

Aggregated, anonymized analytics data may be retained indefinitely.

5. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. You can:

  • Update your profile information at any time within the app;
  • Delete your account and associated data from account settings;
  • Contact us at support@getopen.com to exercise any other data rights or to ask questions about your data.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To submit a request, contact us at the email above.

6. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no internet-based service can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.

7. Children's Privacy

Slate is not directed to anyone under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.

8. Third-Party Links

Slate may contain links to third-party websites or resources. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

9. SMS Communications

By providing your phone number, you consent to receive SMS messages from Slate for authentication and account-related notifications. These messages are transactional; you will not receive marketing messages via SMS. Standard carrier messaging and data rates may apply. You may request removal from SMS communications by contacting us, though doing so will prevent you from logging in.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. For material changes, we will notify you by email or through the service. Your continued use of Slate after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Fian
support@getopen.com